Vehicle Damage Assessor Apprenticeships

Overview of the role

Inspecting and assessing all elements of a motor vehicle that has sustained damage and requires repair.

Details of the standard:

Level 4  Vehicle Damage Assessor Apprenticeship Standard

Duration:

36 months depending on Prior Knowledge and Experience (this does not include EPA period)

Occupation Summary

A Vehicle Damage Assessor (VDA) works within the Automotive Bodyshop Industry. This industry employs around 200,000 people in a range of large, medium sized and small businesses.

The broad purpose of the occupation is to methodically and accurately inspect and assess all elements of a motor vehicle that has sustained damage and requires repair. They will be able to identify and record damage on a vehicle and determine (using prescribed information from Manufacturers) which parts of the vehicle should be repaired or replaced. A VDA will understand the manual process of assessing and costing repair of a vehicle, whilst also being able to use the relevant electronic estimating software. They will have knowledge of all types of vehicles including petrol, diesel, electric and hybrid. A VDA will stay abreast of ever changing autonomous technological vehicle safety developments known as Advanced Driver Assistance Systems (ADAS). The VDA will produce accurate & detailed repair specifications to be used to carry out the required repair process. They will have commercial knowledge of their respective workplace and know how to apply this to determine a monetary cost and timescale for each repair job.

In their daily work, an employee in this occupation interacts with the customer of the damaged vehicle, the Bodyshop manager, vehicle repair technicians and office/administrative staff at their company and insurance companies.  The assessor will work alone (once qualified) to assess the vehicle but will also liaise with the customer, insurance company and vehicle technicians to discuss the assessment, damage to the vehicle and how it will be repaired.  The assessor may report to the Bodyshop manager, or sometimes the commercial director or other members of staff, depending on the staffing structure within their own organisation.

An employee in this occupation will be responsible for producing an accurate estimate to carry out a repair job which is subsequently agreed by key stakeholders.

A VDA will have excellent communication skills, be able to negotiate and have a methodical approach to work.  Being able to carry out work accurately is essential

Occupation Duties

  • Duty 1 Appraise a damaged vehicle and identify and record damage, including impact zone and severity
  • Duty 2 Identify non-accidental damage to vehicles
  • Duty 3 Make use of manual and digital image technology to record areas of damage identified
  • Duty 4 Accurately record data from the vehicle including the correct vehicle identification and model details, mileage and modifications
  • Duty 5 Identify and evaluate condition of safety related systems and any action required, applying H&S car related current legislation to do so (e.g. air bags, tyres etc)
  • Duty 6 Access industry vehicle repair methods and apply them appropriately
  • Duty 7 Differentiate between items that need repairing and items that need replacement
  • Duty 8 Apply accurate and appropriate opinion times for method and duration for repair
  • Duty 9 Assess the cost and duration of a repair
  • Duty 10 Discuss damage and repairs with a range of stakeholders (vehicle owners, insurance companies, colleagues and managers), listening to their view, responding to concerns and negotiating using evidence based reasoning
  • Duty 11 Assess the current market value of vehicle using industry proprietary guides
  • Duty 12 Obtain authorisation from the Client/Customer to proceed with repair to a vehicle and confirm the cost of the repair (if appropriate for the workplace)

Qualifications

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Occupational Level

Level 4.

Duration

36 Months

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